Online Tax Payments a Success for Custer County, Nebraska

August 29, 2017

GIS Workshop’s Treasurer Tab on our County WebGIS Solution is packed full of features that benefit County Treasurers as well as residents interested in viewing or paying taxes online. The Treasurer Tab allows anyone to search for a parcel, quickly see whether taxes are due for that property, and pay those taxes directly online. The Tab also lets taxpayers calculate interest for future and delinquent payments, pay full or half year taxes, and view a full property report showing five year tax history and tax levy breakdown.

Sheri Bryant, the Custer County Treasurer, has shared her experience with using GIS Workshop’s Treasurer Tab.

“The Custer County Treasurer’s Office began a conversation in the Spring of 2016 about switching our online site to GIS Workshop due to some issues with data conversion and general use by the public through our prior program. Our Assessor’s Office was currently using GIS Workshop and was happy. An added incentive was the ability for our office to accept online tax payments. This was becoming an increasing request by our constituents and it was the perfect time to include this service.”

In the first week of January alone, Custer County had over $17,000 in taxes paid online. The very second day the site was up, Bryant notes she had taxes paid on a property that had been delinquent for three years, which saved the county the effort and cost of foreclosing the property. Her fees for dropped and returned checks dropped significantly, and those savings have filtered down to the Attorney’s office and the courts. On top of that, her collection rate is doing nothing but going up.

“I really can’t explain how thrilling it is to receive the email each morning and see what has been submitted for payment. Our biggest satisfaction comes from our constituents being able to use the service. Today, I had my first repeat customer pay real estate taxes online and that tells me she was happy with her experience.” – Sheri Bryant, Custer County Treasurer

Custer County was so pleased with the success they’d been having for online Real Estate Tax payments, they requested GIS Workshop also include the ability to search for and pay Personal Property Taxes through the Treasurer Tab as well. At GIS Workshop, we do our best to have nothing less than ecstatic clients, and when our clients make requests, we do our best to find a solution.

The result: In 2017, GIS Workshop has added Personal Property Taxes to our Treasurer WebGIS. Now in addition to being able to view and pay Property Taxes through the Treasurer Tab, residents can also search for, view, and pay taxes on Personal Property as well. The search results will now also show whether Personal Property Taxes are due on a property. These taxes show up in a section unique to Personal Property and display the Statement ID, Year, and Total Balance due. Residents can submit payment directly through the website by selecting that property from the search results and using the “Make a Payment” button. GIS Workshop and the County partner with with Nebraska Interactive for the actual payment payment processing.

GIS Workshop is now making the Personal Property Tax Payment feature available to other Treasurers in Nebraska using the Treasurer WebGIS Tab. With both Real Estate and Personal Property Taxes available, the Treasurer Tab offers a full suite of functionality to county residents who wish to view and pay their taxes from the comfort of their own home. This is a great benefit to residents as well as county staff. GIS Workshop’s County WebGIS is a platform available for all County Departments; each Departmental Tabs has specific features that benefit that Department as well as the general public. For more information, contact info@gisworkshop.com or call us at 402-436-2150.

“My overall experience of changing to GIS Workshop… Easy, professional, incredible! From the minute we received the first visit from Geneie through the actual going live day with the programmers, it was exciting! It assures me that the product is really good when everyone you deal with is knowledgeable and enthusiastic. They believe in their products and company and it shows!” – Sheri Bryant, Custer County Treasurer