Teammate Spotlight: Tom Fletchall

March 29, 2018

Position: Lead Support Technician

Length of Employment with GIS Workshop: 1 year, 6 months

What brought you to GIS Workshop?

I was looking for a place to use my GIS and problem-solving skills. I interviewed with several companies in the Midwest and received several offers. Choosing GIS Workshop was easy for me because I saw the potential in the company. GIS Workshop has strong values and faithful commitment to their clients, which is something I really value. Within the first month at GIS Workshop, I knew I was going to be here long-term.

What is your favorite part of working at GIS Workshop?

My favorite part of working at GIS Workshop is that I am always encouraged to think about ways to make our clients’ lives better. I often think while I’m working, “How could this be improved?” or “How could we do this easier, and quicker?” I can use these ideas to expand the way we serve our clients.

What do you enjoy most about your role as Lead Support Technician?

As the Lead Support Technician, I’m in an amazing position where I not only get to work with clients directly to solve problems, but I’m responsible for molding my team to be the best we can be. I can take an overhead look at my team and come up with ways we can be better. I’m also responsible for implementing our cool new processes. It’s very challenging and equally rewarding.

What has been your favorite project at GISW?

My favorite project would have to be the integration of our in-house source control system with our data maintenance. We use this source control for all the data we house. This means is that we can track every change that we make to the data. It’s a very powerful tool that increases the integrity of the data we maintain for our clients. It was a lot of work to get the data into the new structure, but at the end it gave me peace of mind. I have so much confidence in the quality of our data.

What made you want a career in GIS?

While attending college working toward a degree in Accounting, I realized that wasn’t for me. I attended a class called Peoples and Cultures of the World, and a portion of the class was related to mapping. I found that I had a passion for it and I immediately talked to my professor about career opportunities in mapping. He introduced me to GIS, and I’ve never looked back. It’s something I love to do.

What’s your favorite Client Story?

I don’t just have one specific client story that is my favorite, but I have a type of story that is my favorite. I love it when I’m training or explaining something to a client and it just clicks for them. There are a lot of things we do that can be technical and confusing to someone not familiar with GIS. When a client gains full understanding of something, it’s a great moment. I like the old saying, “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” The same applies in our line of work. I could help a client do something once and not really teach them. Then in the future they will need help for that same thing. If I really teach the client, it makes their work so much easier and saves them time.